This Privacy Policy describes how www.yourcustomtbear.com (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

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Contact

After reading this policy, if you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at yourcustomtbear@gmail.com

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Collection of personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “personal information”. See the list below for more information about what personal information we collect and why.

• Device information

  • Purpose of collection: to load the site accurately for you and to perform analytics on site usage in order to optimize our site.

  • Collection Source: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels

  • Disclosure for business purposes: shared with our subcontractor Wix

  • Personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site

• Order information

  • Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for any potential risk or fraud, and where consistent with the preferences you have shared with us, provide you with information or advertisements relating to our products or services.

  • Collection Source: Collected from you.

  • Disclosure for business purposes: shared with our subcontractor Wix

  • Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number.

• Customer Support Information

  • Purpose of collection:

  • Source of collection:

  • Disclosure for commercial purposes:

  • Personal information collected: 

  • Purpose of collection: to provide customer support.

  • Collection source: collected from you

  • Personal information collected: 

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Minors

The Site is not intended for persons under 16 years of age. We do not intentionally collect personal information from children. If you are the parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request deletion.

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Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Wix to power our online store. You can learn more about how Wix uses your personal information here: https://it.wix.com/about/privacy.

• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

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Behavioral advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .

•  We share information about your use of the Site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (to which you may consent, depending on your location).

 

For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how -does-it-work .

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

 

Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/ .

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Use of personal information

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you informed of new products, services and offers.

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Legal basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following legal bases:

• Your consent;

• The execution of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• Carry out a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

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Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information. For more information about your right to erasure, please see the “Your rights” section below.

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Automatic decision making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (which includes profiling), where such decision-making has a legal effect on you or otherwise affects you. significant.

We do not engage in fully automated decision-making that has legal or otherwise significant effect using customer data.

Our Wix processor uses limited automated decision-making to prevent fraud that has no legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

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Selling Personal Information

Our site sells personal information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

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GDPR

If you are resident in the EEA, you have the right to access the personal information we hold about you, transfer it to a new service and request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact details above. 

Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on GDPR compliance for data transfers, see the Wix GDPR white paper: https://www.wix.com/about/privacy-dpa-users

CCPA

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If you are a California resident, you have the right to access the personal information we have about you (also known as the “right to know”), transfer it to a new service, and request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact details above. 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

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Cookie

A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or whether they are repeat visitors.

We use the following cookies to optimize your experience on our Site and to provide our services.

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Reports and analytics

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in different ways. Please keep in mind that deleting or blocking cookies may have a negative impact on your user experience and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings or how to block, manage or filter cookies, consult your browser's help file or via sites such as: www.allaboutcookies.org .

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

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Do not follow

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect a such signal from your browser.

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Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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Updated 11/24/2023